Call volume and direction
Expected monthly volume, inbound or outbound mix, call duration, and campaign pattern.
Pricing depends on expected call volume and implementation scope, so the team confirms requirements before preparing a commercial proposal.
Share enough operational detail to compare the proposal with your current call-center process.
Expected monthly volume, inbound or outbound mix, call duration, and campaign pattern.
Required languages, dialogue complexity, knowledge sources, and human handoffs.
Telephony, CRM, required actions, and cloud or on-premise architecture.
The current offer is a custom AI agent for up to 1,000 trial calls. The team must confirm scenario, integration scope, timing, and trial conditions before launch.
Agree on observable call outcomes and review criteria before the first trial call.
Test with realistic scripts, language mix, audio conditions, and customer questions.
Examine failed, escalated, and incomplete conversations as well as successful ones.